Help Centre

Getting started

Récolta Platform Overview

High-level introduction to all modules — debt tracking, reminders, legal escalation, and reporting.

Quick Start Guide

Set up your agency account, import your first debtor file, and send your first automated reminder in under 15 minutes.

Dashboard & Case Management

How to navigate cases, filter by status, assign tasks, and track KPIs from the main dashboard.

AI features

AI Reminder Engine — How It Works

How Récolta's AI decides when to send reminders, which tone to use, and how it adapts to debtor behaviour over time.

AI Chat Assistant Guide

What the Récolta AI assistant can answer, its limitations, data privacy, and how to get the best responses.

Communication Templates & Tone Settings

Customise email and SMS tone — from friendly reminders to formal notices — and create custom templates.

Payments & billing

Mollie Payment Integration Guide

How Récolta connects to Mollie for payment links, iDEAL, Bancontact, SEPA, and credit card processing.

Subscription & Invoicing

How your monthly or annual Récolta subscription works, when you're billed, VAT invoices, and how to upgrade.

Payment Links & Debtor Portals

Generate personalised payment links, configure debtor-facing portals, and track payment status in real time.

Legal collaboration

Legal Network — Lawyer Registration

How lawyers register on recolta.be, complete payment, and get access to their dedicated portal.

Case Escalation to Legal

When and how Récolta escalates unpaid dossiers to the lawyer network — workflow, triggers, and SLAs.

Dossier Sharing & Access Control

How to share case dossiers securely with lawyers — role-based permissions, expiry, and audit trails.

Compliance & GDPR

GDPR Compliance White Paper

Full overview of how Récolta processes, stores, and protects personal data in compliance with GDPR (EU 2016/679).

Data Processing Agreement (DPA) Template

Standard DPA template for agencies using Récolta as a data processor, ready for signature.

Audit Trail & Data Retention Policy

What Récolta logs, for how long, and how audit trails support compliance audits and dispute resolution.

Admin & integrations

Admin Panel Walkthrough

Full tour of the Récolta admin panel — user management, channel settings, SMS/email config, and registrations.

SMS Integration (CM.com)

Configure CM.com for OTP authentication and automated debtor SMS reminders — setup, limits, and pricing.

Microsoft 365 SSO Setup

Step-by-step guide to connecting your Microsoft 365 tenant for single sign-on access to the admin panel.